Field Technician
ITSOFT · Clayton, VIC
- On-site & remote IT support for MSP and residential clients
- Hardware, software & network diagnostics across Windows/macOS
- Incident resolution and performance optimization for SMBs
Resume
Experience
Feb 2026 – Present
Full Stack Intern
ABBASS Group · South Melbourne, VIC
- Full-stack business platform with role-based dashboards
- AWS Cognito, API Gateway, Lambda integration
- Deployed on Vercel in agile team environment
Operations & IT Manager
Pappu's Gyros LTD · Valsayn, Trinidad & Tobago
- Digital transformation — POS & inventory systems
- Automated processes and data-driven reporting
- IT-enabled marketing that boosted engagement & revenue
Education
Monash University
Master of Science in Information Technology
Melbourne, Australia · Dec 2025
University of Bedfordshire
BSc Information Technology — First Class Honours
UK · Jan 2022
Subject Award — Capstone Project
NESC
Diploma in Information Technology
Trinidad & Tobago · Jan 2022
VP Student Council · Honour Roll 2018–2020
Skills
ServiceNow & Design
Workflow DesignUX OptimizationServiceNow CSA
Cloud & DevOps
AWSDockerVercelCI/CD
Web
ReactNode.jsExpressPHPAPIs
Data
SQLMongoDBPythonTableau
AI
Multi-Agent SystemsCrewAIAI Infra
Projects
BirdTag
AWS · Python · REST
Serverless media system with Lambda, S3, Cognito & Streamlit viz.
InvaStop
Data Viz · Dashboards
Environmental risk-prediction platform for ecological decisions.
Live demo →ParkPal
React · Node.js
Smart parking with real-time availability, geolocation & CI/CD.
ABBASS Platforms
React · MongoDB
Business brokers platform with live datasets.
Live demo →Food Donation App
Kotlin · Firebase
Android app connecting donors & food banks via Maps.
DIY Project Platform
PHP · SQL · Stripe
Capstone with payments — First Class Honours & Subject Award.
Certifications
- ★ ServiceNow Certified System Administrator
- ★ AI Infrastructure & Operations (NVIDIA/Coursera)
- ★ Multi-Agent Systems with CrewAI (Coursera)
- ★ Introduction to AI (Google)
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